felbit Privacy Policy

Welcome to felbit, a PAGCOR-regulated online gaming platform operating in the Republic of the Philippines. This Privacy Policy describes how felbit ("we," "us," "our") collects, uses, discloses, and safeguards your personal information when you visit our website at https://felbit.cam or use any of our online casino, slots, bingo, mega fishing, dice, or related gaming services (collectively, the "Services").

By accessing or using felbit, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services. This Privacy Policy is incorporated by reference into our Terms & Conditions.

1. Information We Collect

We collect several types of information from and about users of our Services to provide you with a secure, personalized, and compliant gaming experience. The categories of information we collect include:

1.1 Personal Identification Information

When you register an account with felbit, we collect personal data necessary to verify your identity, comply with Philippine law (including PAGCOR regulations and the Data Privacy Act of 2012), and prevent fraud. This information may include:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Valid email address
• Mobile phone number (Philippine +63 or international)
• Residential address (barangay, city, province, postal code)
• Government-issued identification documents (e.g., Philippine passport, driver's license, UMID, SSS ID, Postal ID, National ID)
• Photographs or scanned copies of ID documents for KYC (Know Your Customer) verification

1.2 Financial and Transaction Information

To process deposits, withdrawals, and gaming transactions, felbit collects and processes the following financial data:

• Payment method details (GCash account, PayMaya account, bank account number for BPI, BDO, Metrobank, or other Philippine banks)
• Cryptocurrency wallet addresses (if you choose crypto deposit or withdrawal options)
• Transaction history (deposits, withdrawals, wagers, wins, bonuses claimed)
• Billing information and payment receipts

We do not store full credit card numbers or CVV codes. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance.

1.3 Usage and Technical Information

When you access felbit, we automatically collect technical and usage data to improve our Services, ensure security, and comply with regulatory record-keeping requirements. This includes:

• IP address and geolocation data (to confirm you are accessing from within the Philippines or authorized jurisdictions)
• Device information (device type, operating system, browser type and version, screen resolution)
• Login timestamps and session duration
• Games played, bets placed, game outcomes, and RTP (Return to Player) statistics
• Pages visited, features used, buttons clicked, and in-app navigation patterns
• Referral source (how you arrived at felbit, e.g., search engine, affiliate link, social media)
• Cookies, web beacons, and similar tracking technologies (see Section 5 below)

1.4 Communications and Customer Support Data

We retain records of all communications between you and felbit, including:

• Live chat transcripts with our 24/7 support team
• Email correspondence sent to or from [email protected]
• Feedback, complaints, or inquiries submitted through our website
• Survey responses or promotional preferences

2. How We Use Your Information

felbit uses the information we collect for the following lawful purposes, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR regulatory guidelines:

2.1 Account Registration and Verification

We process your personal identification information to create and manage your felbit account, verify your age (21+ only), confirm your identity through KYC procedures, and prevent multiple or fraudulent accounts. This is essential to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law.

2.2 Processing Transactions

Your financial information is used to process deposits via GCash, PayMaya, BPI, BDO, Metrobank, cryptocurrency, or other supported payment methods; execute withdrawal requests to your verified accounts; maintain accurate records of all gaming transactions; and issue receipts or transaction confirmations.

2.3 Providing and Improving Services

We use usage and technical data to deliver our portfolio of online casino games, slots, bingo, mega fishing, dice, and live dealer tables; personalize your gaming experience based on your preferences and play history; troubleshoot technical issues and optimize platform performance; develop new games, features, and promotional offers tailored to Filipino players; and conduct data analytics to understand player behavior and improve user satisfaction.

2.4 Security, Fraud Prevention, and Compliance

felbit is committed to maintaining a safe and fair gaming environment. We use your information to detect and prevent fraudulent activity, collusion, bonus abuse, and underage gambling; monitor for patterns indicative of problem gambling or money laundering; enforce our Terms & Conditions and Responsible Gaming policies; comply with PAGCOR reporting, audit, and record-keeping requirements; and respond to legal requests, court orders, or government investigations as required by Philippine law.

2.5 Customer Support and Communications

We use your contact information and communication records to respond to your inquiries, complaints, or support requests via email or 24/7 live chat; send account-related notifications (e.g., successful deposits, withdrawal approvals, KYC updates); and provide important service announcements or policy changes.

2.6 Marketing and Promotions (With Consent)

If you have opted in to receive marketing communications, we may use your email address or mobile number to send promotional offers, welcome bonuses, free spins, reload bonuses, VIP rewards, or special event announcements; notify you of new game launches or platform features; and invite you to participate in tournaments, raffles, or loyalty programs. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any promotional message or contacting our support team.

3. How We Share Your Information

felbit does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted partners and service providers under the following circumstances:

3.1 Service Providers and Payment Processors

We work with third-party vendors who perform services on our behalf, including payment processors (GCash, PayMaya, bank partners, crypto payment gateways) to handle deposits and withdrawals; game providers and software developers who power our slots, live casino, and other gaming content; cloud hosting and data storage providers to maintain our platform infrastructure; identity verification and KYC service providers to conduct age and identity checks; and customer support tools and live chat platforms. These service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

3.2 Regulatory and Legal Compliance

felbit may disclose your information to PAGCOR or other Philippine regulatory authorities as required by our license conditions, gaming regulations, or legal obligations; law enforcement agencies, government bodies, or courts in response to subpoenas, court orders, or official investigations; anti-fraud or AML/CTF monitoring organizations if we suspect illegal activity; and external auditors or compliance consultants who review our operations to ensure regulatory adherence.

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of felbit's assets, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with other third parties if you have explicitly consented to such disclosure, for example when participating in affiliate promotions, social media integrations, or third-party loyalty programs.

4. Data Retention

felbit retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account and KYC records: Retained for at least five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction history: Retained for at least five (5) years to comply with financial record-keeping laws and tax obligations.
• Customer support communications: Retained for three (3) years to resolve disputes and improve service quality.
• Marketing preferences and analytics data: Retained until you withdraw consent or request deletion, subject to legal minimums.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection best practices.

5. Cookies and Tracking Technologies

felbit uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain session security, and collect usage analytics. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: Required for the operation of our Services, such as maintaining your login session, processing transactions, and remembering your language preferences.
• Performance and analytics cookies: Collect information about how visitors use felbit (e.g., most-visited pages, error messages, time spent on site) to help us improve performance and user experience. We may use tools like Google Analytics or similar services for this purpose.
• Functional cookies: Remember your preferences (e.g., username, game favorites, sound settings) to personalize your experience.
• Marketing cookies: Track your activity across websites to deliver targeted advertisements and measure the effectiveness of our promotional campaigns. These cookies may be set by us or by third-party advertising partners.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of felbit. For more information about cookies and how to control them, visit www.allaboutcookies.org.

6. Data Security

felbit employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption (256-bit) for all data transmitted between your device and our servers
• Secure data storage with encryption at rest and access controls
• Multi-factor authentication (MFA) for account logins and sensitive transactions
• Regular security audits, vulnerability assessments, and penetration testing
• Strict internal access controls and employee training on data privacy and security
• Compliance with PCI-DSS standards for payment processing

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to be informed: You have the right to know what personal data we collect, how it is used, and who it is shared with. This Privacy Policy serves as our primary disclosure.
• Right to access: You may request a copy of the personal information we hold about you, including transaction history, account details, and communications records.
• Right to correction: If you believe any information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it.
• Right to erasure (right to be forgotten): You may request deletion of your personal data, subject to legal and regulatory retention requirements. Note that we may be required to retain certain information for AML, tax, or licensing compliance even after account closure.
• Right to object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interests. You can opt out of promotional emails or withdraw consent at any time.
• Right to data portability: You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.
• Right to file a complaint: If you believe felbit has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to your request within fifteen (15) days, or as otherwise required by law.

8. International Data Transfers

felbit primarily operates within the Philippines and stores data on servers located in the Philippines or in secure cloud environments with Philippine data residency. However, some of our third-party service providers (e.g., payment processors, game developers, analytics tools) may be located outside the Philippines. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, Privacy Shield certifications (where applicable), or other lawful transfer mechanisms recognized under the Data Privacy Act of 2012.

9. Children's Privacy

felbit is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. We do not knowingly collect personal information from minors. If we become aware that a user is under 21, we will immediately suspend the account, cancel any transactions, and delete all associated personal data. If you believe a minor has registered with felbit, please contact us immediately at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites, including payment processors, game providers, affiliate partners, or social media platforms. felbit is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by felbit through our Services.

11. Changes to This Privacy Policy

felbit reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to the address associated with your account. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or felbit's data practices, please contact our support team:

felbit Customer Support
Email: [email protected]
24/7 Live Chat: Available on every page of our website
Response time: Within 2 hours

For formal data privacy inquiries or complaints, you may also contact the National Privacy Commission (NPC) of the Philippines.